Free Delivery Terms & Conditions
Delivery to UK Mainland is free for orders £50 and over, heavy or bulky items may incur a surcharge. We will not make any additional charges until the amount has been agreed with you via email or phone.
Orders under £50 to UK Mainland have a delivery fee of £10, heavy or bulky items may incur a surcharge. We will not make any additional charges until the amount has been agreed with you via email or phone.
You can also stipulate a specific day if this better suits your needs. Morning delivery subject to our agreement is £20. This service is slightly more temperamental and we cannot be held responsible if the courier fails to deliver on time. For £35, we can arrange for your goods to be delivered on Saturday; again subject to our agreement.
Other Areas / Countries
* Northern Ireland is £25, highlands £35, some remote areas will also be charged £35 which will be calculated at checkout once the full address has been entered.
* Republic of Ireland is £35, this is just an estimate and may be more or less, we shall contact you via email to confirm if different.
A surcharge of 40% is added for international orders, this is just an estimate and may be more or less, we shall contact you via email to confirm if different.
You are responsible for paying all import duties and taxes.
For more info please see our Delivery Information page.
Esoteric Order Fulfilment Promise
At Esoteric, when you place a order with us, you can be assured you will get the best service possible.
We want you to have the confidence when placing an order, there won’t be unforeseen problems which is why we’re introducing a new order fulfilment for all orders. This ensures that when ordering from us, you don’t have to wait for your items if they’re not available.
If a product is not available, where possible, we will provide an alternative product that is of equal or greater value than the one ordered, so there are no delays and that you have everything you need when your order is delivered.
And don’t worry if you would rather wait for the original item(s), as we will get in touch with you prior to doing this to make sure you are happy with any replacements we propose.
If we are unable to get in touch, we will despatch your items without a replacement and the original product placed on back order and despatched as soon as it is available.
This ensures that you can order from us in complete confidence and get your entire order first time around.
Terms and Conditions
- You will be contacted within 24 hours once we know your items are on back order. Please check your emails, and your spam folder in particular
- The 24 hour contact will be made during shop hours Monday-Friday 9.00-5.00
- You will be offered the most suitable alternative should your item be out of stock at time of purchase
- We will be in touch with you before any substitutes are shipped
- The replacement item will be of equal or greater value than the product originally ordered
- If you’re made aware that a product is currently out of stock at the time of purchase, you won’t be eligible for an upgrade
- Your goods will be held for 24 hours until we receive confirmation from yourself regarding a product swap
- Once a replacement item is confirmed, we cannot make any changes to your order as your order will be sent to be picked, packed and despatched
- We cannot be held liable for any conflicts and resulting damages, once a replacement item has been agreed upon. To ensure a replacement item is compatible with the rest of the order, please discuss this with one of our team
- If you would like a refund for one of the items we have substituted, we can offer this up to the value of the original item ordered
- If there is no suitable alternative, we will provide an ETA on the original product ordered
- Upgrades can only be applied to individual or standalone products as we are unable to upgrade kits
- The rest of our website’s terms and conditions apply
- This Order Fulfilment scheme starts on 6/1/2021