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Frequently Asked Questions

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Do you have a privacy policy?
  • This privacy policy sets out how Esoteric Horticulture Ltd. uses and protects any information that you give Esoteric Horticulture Ltd. when you use this website.

    Esoteric Horticulture Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Esoteric Horticulture Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/11/2013.


    Credit Card Data

    We do not store credit card details nor do we share customer details with any 3rd parties.


    What we collect

    We may collect the following information:

    • Name and job title
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers



    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 



    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


    Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Esoteric Horticulture, 8 Martyr Road, Guildford, Surrey, GU1 4LF, England.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

    Esoteric
Disclaimer
  • In recent years it has come to our knowledge that some people use this equipment and information on the subject of hydroponics for illegal activities. Therefore, Esoteric Horticulture Ltd, the staff of Esoteric Horticulture Ltd and Jeffery Winterborne do not advocate breaking the law, nor is this Publication, CD-ROM or Web Site intended to encourage or promote the use of illegal substances or activities.
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Return & Refund Policy
  • Damaged and missing items: All sales are final unless the product is damaged when it reaches you.

    Please check the Items delivered to you before accepting delivery. If damage is apparent from the packaging DO NOT OPEN IT. Please note that if there appears to be no external damage we will entertain return / refund claims for goods only when Esoteric Horticulture Ltd is notified within 3 working days. To qualify for compensation the goods must remain UNOPENED. 

    If you have ordered something you do not want you must return it to Esoteric Horticulture Ltd within 7 days unopened. Upon us receiving the returned goods we will refund you the original price minus shipping and handling costs.
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What is your after sales service like?
  • We offer free, lifetime support to customers of our Hydroponics systems. We also offer free support with all products sold by us because we know that people can be unsure about matters such as two part nutrient, or our range of lamps. Please telephone, EMail or visit for assistance. Please note that we do not provide support via mobile 'phone text messaging because it takes too long to decode the messages and send suitable replies.

    Please note that we do not advocate or encourage illegal use of our equipment. If you request advice that can only be used for illegal purposes then don't be surprised if we finish the conversation abruptly.

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How soon will my goods be sent?
  • Your goods will be sent within 24 hours of us receiving your cleared payment. Payment by cash, postal orders and bank transfer usually implies immediate dispatch. (Internet orders payed by credit card are subject to third party processing and approval.) Orders received by 2:00PM (14:00) are usually dispatched before the close of business at 5:30PM (17:30). Orders received on Saturdays, Sundays and public holidays are usually dispatched before the end of the next working day.

    All of our mail ordered and Internet ordered goods are sent via the most rapid courier delivery service available. For customers in the UK, this means next working day delivery. (Most courier companies exclude Saturday as a working day. The Esoteric Horticulture shop and helpline are open as usual on Saturday.) Please note that the predator insects in our organic pest control product range are bred by a third party and will not survive delivery over a weekend, nor will they survive export. Predator insects can only be sent within the UK, mid-week. We are especially proud of our rapid service and had previously assumed that all of our competitors provided an equally responsive service.

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Are all products held in stock?
  • The vast majority of our products are held in stock and you will be notified of any potential delay within 24 hours. All Esoteric hydroponic systems are held in stock and the HydroPod, HyperPod and Multi-Pod systems are constructed in-house, ensuring that we are never out of stock of our best selling items. Most nutrients, growth accelerators, lamps, reflectors, ballasts and grow media are held in stock. Please note that we occasionally and unexpectedly receive large orders which can make the most organised stock control erratic, although we aim to minimise delay for all concerned. For example, we fulfilled an order for approximately 12 × 24 pod HydroPod systems within two days without disrupting any other customer orders.

    Note that interest in hydroponics is subject to moderate seasonal variation and that indoor gardening is subject to ambient temperature. It is not unheard of for our experienced and regular customers to order the same products when there is a large change in temperature. For example, we had previously experienced an unexpected shortage of CO2, although this is unlikely to happen again. If you would like to check the suitability of a product, or reserve items of stock, please telephone during working hours, or leave a message (with your contact information) on our telephone answering machine.

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I live in USA / Mexico / Israel / Canada / Europe. Do you export to my country?
  • YES :) we sell to any country and we already have customers in Canada, USA, Russia, Europe and arid regions, such as Mexico, Israel and Australia. We now promote Esoteric Horticulture extensively outside of the UK because of the unique product range that we carry. If you wish to purchase a hydroponic system, please note that they are quite heavy and therefore can be relativity expensive to export. Extra shipping costs are calculated in the shopping cart when you check out, a surcharge may be applicable on some items however we will email you to inform you of this if this is the case once you have checked out, if you do not agree to the surcharge we will refund your money straight away.

    Also if is worth highlighting that the heaviest part of a HydroPod system is the expanded clay grow media, which is nearly as dense as water. A four pod HydroPod system requires 45 litres of clay (approximately 45kg of clay) and therefore if you can obtain your own clay, you may save money. You can now buy our hydroponics systems with and without clay to make the shipping cheaper.

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What is Esoteric Horticultures' preferred method of payment?
  • We prefer payment by cheque, bank transfer, cash (registered or special delivery only) or postal orders. Online payment options incur a surcharge to the merchant (which we absorb).

    Additionally, if you are paying by cheque or bankers' draft, we do not dispatch goods until payment is confirmed. We would prefer to send goods immediately, but we have experienced an unacceptable level of fraudulent orders. We apologise in advance to our genuine customers.

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Pay direct into our mail order bank account:
  • Call us on 01483 596484 to place your order. We will quote you the cost for your order including delivery. All you have to do is to go down to a local Bank quoting the following details: Name of account: Esoteric Horticulture Ltd, the sort code, and account number will be given to you when you call. Once you have deposited the monies into our account give us a call, again we normally despatch the same day as receiving the order.
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Which currencies do you accept?
  • Via our online payment system we accept Pounds Sterling, US Dollar and Euro.
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What is the fastest method of payment?
  • Online credit card payment is the fastest because payment is instant and can be performed from your computer. If you want the fastest service, please pay by depositing money directly into our bank account. All you have to do is to go down to a local Bank quoting the following details: Name of account: Esoteric Horticulture Ltd, the sort code, and account number will be given to you when you call. Once you have deposited the monies into our account give us a call, again we normally despatch the same day as receiving the order.
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How do I know you won't keep my money and never send any products?
  • It is easy to verify our company exists. (Our company registration number is 07256101.) Additionally, if we did not send goods, the news would spread quickly and we would end up without a business, which after all the hard work we've put into it, would be ridiculous. Also one of the main reasons that we put our business on the web is to provide the good, honest and efficient service that our customers deserve. Too many companies offer a poor service.
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How old is Esoteric Hydropoics?
  • The company was incorporated on Friday 26 September 1997 (and still growing -;@}=).
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